The Door agent card only says Paid feature.

Pay your Timeo subscription under Settings > Billing & plan. The card then unlocks the installer.

The badge says Offline.

The computer running the agent is off, asleep or off the network. Wake it, check it is on the same network as the terminal, and keep it on during opening hours.

My pairing code stopped working.

Codes last 15 minutes and work once. Tap Create pairing code again for a new one.

How to connect a face recognition terminal with the Door agent.

The Door agent is a small program on a computer at your location that keeps your face recognition door hardware in sync with Timeo. Member photos flow to the terminal and scans flow back.

Who it is for: Gym owners and managers
Plan: Advance and TeamThe installer also needs your Timeo subscription to be paid. Until then the Door agent card shows Paid feature.

Install and pair the Door agent

On that computer, open Door access > Hardware and find the Door agent card.
Under 1. Download and open it, tap Download for Mac or Download for Windows, then open the file. A setup page opens by itself when it finishes.
Back in the console, under 2. Enter this code there, tap Create pairing code and type the code into the setup page. It is valid for 15 minutes and works once.
Under 3. Pick your door device, let the setup page search your network for the terminal and enter its admin password. The password stays on your computer and is never sent to Timeo.
Within 5 minutes the badge on the Door agent card turns Online.

If the computer warns you about the file

Mac: if it warns about an unidentified developer, right click the file and choose Open.
Windows: if it shows Windows protected your PC, choose More info, then Run anyway.

After it is online

Open Door access > Facial Turnstile to see the sync: Synced members on the terminal, Pending sync photos waiting for the agent and photos that Needs photo. To add a second computer, tap Connect another computer on the Door agent card.

What your customers see

Members with an approved face photo and an active plan can walk in by face.
Door opening hours and the member pass rule apply to face entry too.

Common problems

The Door agent card only says Paid feature.: Pay your Timeo subscription under Settings > Billing & plan. The card then unlocks the installer.
The badge says Offline.: The computer running the agent is off, asleep or off the network. Wake it, check it is on the same network as the terminal, and keep it on during opening hours.
My pairing code stopped working.: Codes last 15 minutes and work once. Tap Create pairing code again for a new one.

More in Door access, or start with the getting started guide. Still stuck? Contact us.