I see Photo saved, package access required.

The photo was saved but the person has no active package, so it is not sent to the turnstile. Sell or renew their plan and it syncs.

Why can my front desk upload photos but not open Face enrollments?

Front desk staff can run the turnstile, but the approval queue in Face enrollments is for owners, admins and managers.

How do I enrol a staff member's face?

Open the staff profile under Team > All staff, add a photo with Edit staff, then tap Enroll face from avatar under Access credentials. Photos added by an admin are approved straight away.

How to enrol member and staff faces for the face turnstile.

Face entry needs a clear photo of each person on your face terminal. You can upload photos at the desk, members can add their own in the app, and Timeo keeps the terminal in sync.

Who it is for: Gym owners, managers and front desk staff
Plan: Advance and Team

Upload a face photo at the desk

Open Door access > Facial Turnstile.
In Face sync roster, search by name, phone, email or member ID and tap Search.
People are grouped under Staff photos, Active package, Expired / exhausted and No active package.
On the person's row, choose a clear, front facing photo and tap Upload & sync.
You see Photo queued for FaceGate sync. The Turnstile status moves from Syncing to Synced once the Door agent pushes it.

Members can add their own photo

In the Timeo app, a member taps their profile photo and uploads a new one. If they have an active plan, Timeo queues it for the turnstile and they see Photo updated · turnstile will sync shortly. If the photo could not be enrolled, their profile shows Turnstile photo needs attention and asks them to retake it.

Approve or reject submitted photos

Open Door access > Face enrollments. It opens on Pending.
Tap Approve to send the photo to the turnstile, or Reject to refuse it.
When rejecting, type a short Reason and tap Reject. The member sees it when they submit again.

Replace photos the gate cannot read

Under Door access > Hardware, the Face gate: photos needing replacement card lists people the terminal could not read. They cannot enter by face until a clear new photo is uploaded.

What your customers see

Once synced, the member walks up to the terminal and the door opens by face while their plan is active.
A member with a rejected photo sees Turnstile photo needs attention in their profile.

Common problems

I see Photo saved, package access required.: The photo was saved but the person has no active package, so it is not sent to the turnstile. Sell or renew their plan and it syncs.
Why can my front desk upload photos but not open Face enrollments?: Front desk staff can run the turnstile, but the approval queue in Face enrollments is for owners, admins and managers.
How do I enrol a staff member's face?: Open the staff profile under Team > All staff, add a photo with Edit staff, then tap Enroll face from avatar under Access credentials. Photos added by an admin are approved straight away.

More in Door access, or start with the getting started guide. Still stuck? Contact us.