How to print, email or WhatsApp a receipt.
Decide once what the POS does after each payment, and let Timeo send receipts to customers on its own.
- Who it is for
- Owners and managers
- Plan
- Every plan (Basic, Advance and Team)
Choose what happens after payment
- Open Settings > Printing.
- Under Receipts, open After payment.
- Pick Always print receipt, Ask every time (the cashier taps Print, Email, WhatsApp or No receipt) or No automatic receipt.
- Press Save.
Send receipts automatically
WhatsApp receipts only go to customers with a phone number who have not opted out, once per order. Each message uses one WhatsApp credit. WhatsApp must be switched on for your business in Settings > WhatsApp.
- Open Settings > Receipts.
- Leave Email the receipt on payment on to email every fully paid order to customers who have an email address.
- Switch on Send receipt on WhatsApp after payment to send the receipt link on WhatsApp, and pick the Message language.
Reprint or resend an old receipt
- Receipts in the sidebar lists recently completed orders. Press Reprint to send the receipt, or the kitchen ticket, to the printer again.
- On an order under Orders, use Print receipt, Receipt PDF or Email receipt.
What your customers see
- An email or WhatsApp message with a link to their receipt. The page has Download PDF so they can keep a copy.
Common problems
- Why do customers not get the WhatsApp receipt?
- Check that Send receipt on WhatsApp after payment is on, WhatsApp is switched on in Settings > WhatsApp, and the sale has a customer with a phone number. Walk-in sales have no one to send to.
- Nothing prints after a sale.
- Check After payment is not set to No automatic receipt, and that a printer that Prints Receipts is set up in Settings > Printing.
Related guides
More in POS and sales, or start with the getting started guide. Still stuck? Contact us.