I cannot open the Activity log.

It needs permission to manage settings, which owners and admins have. Ask the owner for access.

Removed items show no value.

Values are recorded only for removals made after the report was updated. Older removals are counted without a value.

How to see voids, discounts and staff activity.

If money goes missing or discounts creep up, these pages show who did what, when and why.

Who it is for: Owners
Plan: Every plan (Basic, Advance and Team)The Voids and cancellations report and Activity log are on every plan. The full Audit log comes with the Team plan.

Open the voids report

Open Reports, go to All reports and open the Advanced group.
Choose Voids and cancellations.
Pick the date range and press Apply.
Read the Summary tiles: Cancelled orders, Line-item removals, Manual discounts, Refunds and Drawer over/short.
Scroll to Cancelled orders by staff, Line-item removals by staff and Manual discounts by staff to see each person with amounts and top reasons.
Press Download CSV to keep a copy.

Order activity log

Activity log in the Sales menu lists every order and kitchen ticket action, newest first: created, paid, discounted, refunded and cancelled. Switch to Deleted / cancelled to see exactly who removed a ticket and why.

Audit log

Settings > Audit log records important changes across the business, such as settings and security actions, with the time, the person and the details.

What your customers see

Nothing changes for customers. Only owners and admins can open these pages.

Common problems

I cannot open the Activity log.: It needs permission to manage settings, which owners and admins have. Ask the owner for access.
Removed items show no value.: Values are recorded only for removals made after the report was updated. Older removals are counted without a value.

More in Reports and insights, or start with the getting started guide. Still stuck? Contact us.