How to give a discount at the POS.
Manual discounts are off until you switch them on. Once on, cashiers can take money off the whole bill or one item, and every discount keeps a reason.
- Who it is for
- Owners and managers
- Plan
- Every plan (Basic, Advance and Team)
Turn on discounts and apply one
- Open Settings > Features and switch on Manual discounts at POS in the Point of sale group.
- On the POS, add items to the cart and tap Add discount.
- Tap a Quick percent button, or enter a Custom discount as a percent or an amount.
- Pick one of the Quick reasons or type a Reason.
- Press Apply to take the discount off. It shows in the cart with its reason.
- To discount one item instead of the whole bill, open the cart line and choose Discount item.
Set up one-tap discount buttons and reasons
Named buttons appear as Quick discounts in the discount sheet. They only show at the register while Manual discounts at POS is on.
- Open Settings > Business > Discounts.
- Under Named discount buttons, type a Button name such as Staff meal, the Discount, and whether it Applies to an Item or the whole Check. Tick Requires manager for buttons only a manager may use. Press Add.
- Under Discount reasons, add the reasons cashiers pick from most, then press Add for each.
Promo codes
A customer with a promo code can type it into Promo code in the cart. Create codes under Promo codes in the Marketing menu.
What your customers see
- The discount, with its reason, as its own line on the receipt.
Common problems
- Why is there no Add discount button?
- Manual discounts at POS is off. Switch it on in Settings > Features. A promo code already on the cart also hides it.
- How do I see who gave discounts?
- Open Reports and the Voids and cancellations report. It lists manual discounts by staff member with their reasons.
Related guides
- How to set a manager passcode for the POS
- How to see voids, discounts and staff activity
- Marketing and loyalty
More in POS and sales, or start with the getting started guide. Still stuck? Contact us.