How the member pass QR code works.
Every member has a pass with a QR code for the door and the counter. It refreshes by itself so a screenshot cannot be shared.
- Who it is for
- Owners, managers and front desk staff
- Plan
- Advance and TeamThe member app (iOS and Android) is included from the Advance plan.
Choose what happens after a membership ends
- Open Settings > Features and find Member pass after membership ends.
- Pick Lock right away, Keep working for a few days or Always let members in.
- For a few days, set Days the pass keeps working after it ends. 7 is the gym default.
- Click Save. The pass and your door readers follow the same rule.
Where members find it
Members tap Your pass on Home in the app. The QR fills the screen so the reader can scan it easily. Setting up readers and turnstiles is covered in the door access help.
What your customers see
- A live QR code that refreshes on a timer. When the membership has ended beyond the grace days, the code is blurred behind a lock with a prompt to renew.
Common problems
- A member says the pass is locked.
- Their package has ended or is used up, beyond the grace days you chose. Sell or renew a plan, or check the package dates on their profile.
- A member deactivated by staff still has a pass.
- Members you switch off with Active or archive stay locked out, even with Always let members in.
Related guides
- Door access
- How to sell or renew a membership at the front desk
- What your members can do in the Timeo app
More in Member app, or start with the getting started guide. Still stuck? Contact us.