What your members can do in the Timeo app.
The app adapts to your type of business. Everything members see comes from what you set up in the console.
- Who it is for
- Owners, managers and front desk staff
- Plan
- Advance and TeamThe member app (iOS and Android) is included from the Advance plan.
The tabs members see
- Gyms, studios and tuition centres: Home, Book, Wallet, Progress and Mine.
- Salons, spas, barbers and clinics: Today, Book and Mine.
- Cafes and restaurants: Home, Menu, Scan, Wallet and Mine.
- On Home, Shop lists your plans and packs, and Your pass opens the member QR code for the door and counter.
- Under Mine, members manage their details (Personal details), notifications, purchases and, where you offer them, family and shared sessions.
The same account on the web
Your join link opens the member website, which has the same tabs and works in any browser. Members sign in with the same email on both.
What your customers see
- Your logo, cover photo and plans, the classes or services you publish, and their own packages, bookings, points and receipts.
Common problems
- A plan is missing from Shop.
- The plan is archived or Show on storefront is off. Open it in Membership plans and switch it on.
- A member sees nothing after signing in.
- They signed in with a different email from the one on their customer record. Update the email on their profile, or ask them to sign in with the one you have.
Related guides
- How to get your members onto the Timeo member app
- How to rename sections in the member app
- How members buy a membership or pack in the app
More in Member app, or start with the getting started guide. Still stuck? Contact us.