Help members sign in to the Timeo app.

Members sign in with their email. The app sends a 6 digit code, so most members never need a password.

Who it is for

Front desk staff, owners and managers

Plan

Advance and TeamThe member app (iOS and Android) is included from the Advance plan.

How members sign in

1. In the app, the member types their email and taps Continue.
2. They enter the 6 digit code sent to that email.
3. Members who set a password can tap Use a password instead.
4. On the member website, they can use Sign in with an email link instead or Forgot password?.

Reset a member password

1. Open the member profile and the more menu (More actions).
2. Choose Reset password.
3. Confirm with Reset & email password. A temporary password is emailed and the member chooses their own at the next sign in.

What your customers see

• The member receives the code or the temporary password by email. A reset signs them out of every device.

Common problems

The app says no membership uses this address.

That email is not on any customer record. Check the email on their profile, or ask them to join with New here? Find your business.

Reset password is not possible.

The customer has not signed up yet, so there is no account to reset, or there is no email on their profile. Add the email and ask them to sign in with the code.

Related guides

• How to get your members onto the Timeo member app
• How to add a new customer or member
• What your members can do in the Timeo app

More in Member app, or start with the getting started guide. Still stuck? Contact us.