Chats says it is turned off.

Switch on Show WhatsApp chats in Timeo in Settings > WhatsApp, or tap Turn on in Settings on the Chats page.

Chats asks me to link WhatsApp.

Your number is not connected. Tap Connect WhatsApp and scan the QR again.

Old messages from before I turned Chats on are missing.

Chats shows messages that arrive after it is switched on. New WhatsApp messages to your linked number show up there.

How to read and reply to WhatsApp chats from Timeo.

With Chats on, WhatsApp messages customers send to your linked number appear in Timeo. Your team can answer from the console while you keep using your phone; both stay in sync.

Who it is for: Owners, managers and front desk staff
Plan: Every plan (Basic, Advance and Team)

Turn on Chats and reply

Open Settings > WhatsApp and scroll to the Chats section.
Switch on Show WhatsApp chats in Timeo and tap Save. While it is off, nothing is stored.
Open Chats from the Inbox group in the menu (for gyms it sits under Members).
Use All, Waiting for reply or Unread to filter, or search by name, number or message.
Tap a chat, type in Type a message and send it. Enter sends; Shift+Enter adds a line. Use Add photo to send a picture.
Tap Mark as done when the chat no longer needs a reply.

Alerts and after-hours replies

WhatsApp those numbers when a customer writes: alerts the numbers under Approval alerts on WhatsApp, at most once per chat every 15 minutes.
Reply automatically outside business hours: sends your After-hours reply at most once per chat every 12 hours. It uses the business hours under Settings > Locations; without hours set, Timeo treats you as always open and the reply never goes out.

What you see in a chat

Each message you send is labelled, for example Sent from your phone or Sent by Timeo. Voice notes and videos show a note to open WhatsApp on your phone. If the sender is a customer, tap View customer to open their record.

What your customers see

Replies arrive in their normal WhatsApp chat with your business number.

Common problems

Chats says it is turned off.: Switch on Show WhatsApp chats in Timeo in Settings > WhatsApp, or tap Turn on in Settings on the Chats page.
Chats asks me to link WhatsApp.: Your number is not connected. Tap Connect WhatsApp and scan the QR again.
Old messages from before I turned Chats on are missing.: Chats shows messages that arrive after it is switched on. New WhatsApp messages to your linked number show up there.

More in WhatsApp and messaging, or start with the getting started guide. Still stuck? Contact us.