How to get a WhatsApp alert when a customer books online.
You do not have to keep the calendar open to know about new bookings. Timeo can WhatsApp you and your team when a customer books online or asks for your approval.
- Who it is for
- Owners and admins
- Plan
- Every plan (Basic, Advance and Team)
Add alert numbers
- Open Settings > WhatsApp and scroll to Approval alerts on WhatsApp.
- Enter a phone number with its country code in Phone 1.
- Tap Add a number to add more, up to 5.
- Tap Send test message and check WhatsApp on that phone.
- Tap Save WhatsApp settings.
Alerts for customer chats
If you use Chats, the same numbers can also get a WhatsApp when a customer writes to you. Switch on WhatsApp those numbers when a customer writes in the Chats section of the same page.
What your customers see
- Nothing changes for customers; your alert numbers get a WhatsApp from your business number. Owners and admins also get an email.
Common problems
- The test message failed.
- Check the number includes its country code and that your WhatsApp still shows Connected at the top of the page.
- The alert section says to connect WhatsApp first.
- Alerts are sent from your linked business number. Link it in Connect your WhatsApp at the top of the page, then add the alert numbers.
Related guides
- How to read and reply to WhatsApp chats from Timeo
- How to link your business WhatsApp number to Timeo
- Appointments and bookings
More in WhatsApp and messaging, or start with the getting started guide. Still stuck? Contact us.