Members cannot top up in the app.

Check Allow member top-ups in Settings > Members, and that your Billplz gateway is connected in Settings > Payments.

Where is the top-up report?

On a member, Wallet activity links to the Top-up report, which shows paid amounts and bonuses by day and channel with Export CSV.

How to sell store credit and wallet top-ups.

Store credit sits in the member wallet and can be spent on later purchases. Top-up packages reward members for paying in advance.

Who it is for: Owners and managers
Plan: Advance and Team

Create a top-up package

Open Loyalty (gyms: Members > Loyalty; salons, barbers and clinics: Messages > Loyalty; other businesses: Marketing > Loyalty).
Scroll to Wallet top-up packages.
Fill Name, Pay, and the reward: Bonus credit, Bonus points or a Bonus coupon.
Set a Sort order and click Add package.

Let members top up themselves (Malaysia)

Open Settings > Members and switch on Allow member top-ups under Member wallet top-ups. Members pay online through your own Billplz gateway. When it is off, only staff can load credit.

Adjust a member credit by hand

Open the member and the Loyalty wallet row in the More list.
Fill Credit change (or Points change) and a Reason.
Click Adjust wallet. Every movement appears under Wallet activity.

What your customers see

Members see active top-up packages and their balance on their wallet page, and can always spend the balance.

Common problems

Members cannot top up in the app.: Check Allow member top-ups in Settings > Members, and that your Billplz gateway is connected in Settings > Payments.
Where is the top-up report?: On a member, Wallet activity links to the Top-up report, which shows paid amounts and bonuses by day and channel with Export CSV.

More in Memberships and packages, or start with the getting started guide. Still stuck? Contact us.