How to set door opening hours for members.
Door opening hours stop member scans outside the times you choose. It is off by default, so members with an active membership can get in at any hour until you switch it on.
- Who it is for
- Gym owners and managers
- Plan
- Advance and Team
Set your door opening hours
- Open Settings > Features and scroll to the Door opening hours card.
- Switch on Only let members in during opening hours.
- For each day, leave the day switched on and set the opening and closing time, or switch the day off to show Closed.
- For a late close past midnight, set a closing time earlier than the opening time. Timeo reads it as closing the next morning.
- Tap Save.
Who the hours apply to
- Members scanning a QR, tapping a card or using face entry, including Dahua face terminals connected through the Door agent.
- Staff can always get in. A member who is also on your staff list is treated as staff.
What your customers see
- A member who scans outside the hours is refused at the door.
- Staff notice no change.
Common problems
- How do I see that a member was refused because of the hours?
- Open Door access > Hardware. The Deny reasons (24h) list shows Outside opening hours. The refused scan is also in Door access > Door logs.
- The day switches are greyed out.
- Switch on Only let members in during opening hours first. The days can only be edited while it is on.
Related guides
- How to set what the door does when a membership ends
- How to see who came through the door with the door access log
- How to turn Timeo features on and off, and leave Starter mode
More in Door access, or start with the getting started guide. Still stuck? Contact us.