I cannot find the Member pass card in Features.

It shows for businesses set up as a gym, and for any business that runs timed visits. You also need a role that can manage settings.

A member renewed but the door still refuses them.

Check that the new plan is active on their record and not waiting for approval. A plan bought online that needs your approval does not open the door until you approve it.

How to set what the door does when a membership ends.

One setting decides what the member QR and every door reader do once a member has no live package. The app pass and the door always follow the same rule.

Who it is for: Gym owners and managers
Plan: Advance and Team

Choose the rule after a membership ends

Open Settings > Features.
Scroll to the Member pass after membership ends card.
Pick Lock right away, Keep working for a few days or Always let members in.
If you picked Keep working for a few days, enter the number in Days the pass keeps working after it ends. 7 is the gym default.
Tap Save. You see Member pass setting saved.

The three options

Lock right away: the QR and the door stop the moment the membership ends. A venue that sells hours usually wants this.
Keep working for a few days: members who are late renewing still get in and settle at the counter. This is the default.
Always let members in: every registered member can scan in, even with no package. Members you deactivate or archive stay locked out.

Open the door only on booked class days

For drop in and class packs you can limit a plan so the door opens only on a day the member has a class booked. Members on other plans are not affected.

Open Members > Membership plans and open the plan.
Switch on Door only on the day of a booked class.
Tap Save.

Open the door only around the booking time

Plans set to booked class days normally open the whole day. In Settings > Features, the Door by booking time card narrows that: switch on Open the door only around the booking time, set Minutes before the booking starts and Minutes after the booking ends, then tap Save. Appointments count as well as classes.

What your customers see

The QR in the Timeo app follows the same rule as the door, so members never see a working pass that the door then refuses.
Members locked out see Renew to scan in in the app.

Common problems

I cannot find the Member pass card in Features.: It shows for businesses set up as a gym, and for any business that runs timed visits. You also need a role that can manage settings.
A member renewed but the door still refuses them.: Check that the new plan is active on their record and not waiting for approval. A plan bought online that needs your approval does not open the door until you approve it.

More in Door access, or start with the getting started guide. Still stuck? Contact us.