How team seats and staff logins count on your Timeo plan.
Your plan caps both the people on your staff list and the logins to your console. The staff page shows how many seats you use.
- Who it is for
- Owners
- Plan
- Every plan (Basic, Advance and Team)Basic has one seat, Advance has 5 and Team has no cap.
Check your seats
- Open Staff > All staff (Team > All staff for gyms).
- Under the page title, read the line such as 3 of 5 team seats used.
- Tick Include inactive to see people who no longer use a seat.
- To free a seat, open the row menu and tap Deactivate.
- To raise the cap, open Settings > Billing & plan and pick a bigger plan.
What uses a seat
- Each active person on your staff list, including you if you have a staff profile.
- Each console login (owner, admin, manager, staff, coach or accountant). Members using the app never count.
- Rooms and resources do not use a seat, and nor do the sample staff a new business starts with.
- Deactivated staff do not use a seat.
What your customers see
- Nothing changes for customers.
Common problems
- Adding staff says I have reached my limit.
- Every seat is taken. Deactivate someone who left, mark a room as This is a room or resource, not a person, or change plan.
- Do I need a seat for door access as the owner?
- Yes. The door only lets in people with an active staff profile, so an owner who scans in needs a staff profile, which uses a seat.
Related guides
- How to add a staff member and send them a login
- How to deactivate or remove a staff member who leaves
- /pricing
More in Staff and team, or start with the getting started guide. Still stuck? Contact us.