I cannot remove the owner.

A business always keeps at least one owner. Make someone else Owner with Role in Team & roles first.

Reset password is greyed out.

The person has no login yet, or no email on their profile. Invite them from Settings > Team & roles first.

How to deactivate or remove a staff member who leaves.

When someone leaves, deactivate them. Their history stays, they can no longer sign in or get through the door, and their seat is free for the next hire.

Who it is for: Owners, admins and managers
Plan: Every plan (Basic, Advance and Team)

Deactivate a staff member

Open Staff > All staff (Team > All staff for gyms).
Open the menu at the end of their row and tap Deactivate.
Optionally type a Reason (optional) for the audit log, for example the day they left.
Tap Deactivate. You see their name with deactivated.

What deactivating does

Signs them out everywhere and removes their console role, so they cannot sign back in.
Stops their door access and removes their face from the face terminal on the next sync.
Hides them from staff and coach pickers. Past bookings, sales and commission stay.
Frees their team seat.

Bring someone back

Tick Include inactive, open the row menu and tap Reactivate. They reappear in pickers and can sign in again next time they open the app.

Remove a login only, or reset a password

To take away a login but keep the person on the staff list, open Settings > Team & roles and tap Remove on their row. To give a forgotten password, open their staff profile and tap Reset password, then Reset & email password; they choose their own password at the next sign in.

What your customers see

Customers can no longer pick the person when booking online. Existing bookings with them stay on the calendar until you move them.

Common problems

I cannot remove the owner.: A business always keeps at least one owner. Make someone else Owner with Role in Team & roles first.
Reset password is greyed out.: The person has no login yet, or no email on their profile. Invite them from Settings > Team & roles first.

More in Staff and team, or start with the getting started guide. Still stuck? Contact us.