Sessions are not going down when members book. Why?

Check that Class bookings use a session from the pack is on in Settings > Features. Unlimited plans never count down.

A member cancelled but did not get the session back. Why?

They cancelled after the notice period in your policy, or Give the session back is off. A cancellation by your team always returns it.

How to make class bookings use sessions from a pack.

If you sell packs such as 8 or 12 sessions, Timeo can take a session off the pack each time a member books a class, and give it back when they cancel in time.

Who it is for: Owners and managers
Plan: Advance and Team

Turn on session counting for classes

Open Settings > Features.
Turn on Class bookings use a session from the pack.
Under Class cancellations, leave Give the session back on so a class cancelled in time returns the session. Switch it off if a cancelled class should use the session up. Members read shows the exact sentence members see.
To set how late a member can cancel and still get the session back, open Booking setup > Policies (gyms: Schedule > Policies) and set Hours before start on your policy.
If a class should take more than one session, edit its service under Services and set Credits per booking.

Good to know

Attended and missed classes stay used.
Unlimited memberships keep booking freely.
When your team cancels a class, members always get their session back.
Leave this off if your gym counts sessions at the door instead.
For appointments, a separate switch, Appointment bookings use sessions from the pack, does the same for one-to-one services.

What your customers see

Before booking, members read your cancellation sentence, and each booking takes sessions from their pack.
The package shows how many sessions are booked and left.

Common problems

Sessions are not going down when members book. Why?: Check that Class bookings use a session from the pack is on in Settings > Features. Unlimited plans never count down.
A member cancelled but did not get the session back. Why?: They cancelled after the notice period in your policy, or Give the session back is off. A cancellation by your team always returns it.

More in Classes and schedules, or start with the getting started guide. Still stuck? Contact us.