Patient records that are signed, versioned and kept private.
Write a case note for each visit from your own template, attach photos, sign it off, and control exactly which staff can read or edit records.
Where clinic notes go wrong
Notes written in a notebook, a shared drive and a messaging app are never in one place when the patient comes back. A physio covering for a colleague cannot see what was done last week, and progress photos sit on someone's personal phone.
Then there is the question of who changed what. A note edited after the fact, with no record of the original, is a problem the day a patient disputes a treatment.
How Timeo keeps patient records
Turn on case notes and build templates for the visits you run: start from a SOAP layout or a blank template, add the fields you need, and link each template to services so the right note opens for the right treatment.
Each note links to the booking and the practitioner who saw the patient. When it is complete, a clinician signs it off. After that the note cannot be edited; any later change is saved as a new version with a reason, and the full version history stays visible.
Photos are taken on a phone or uploaded from a computer and stored on the patient's record, where you can pick two of the same area and compare them side by side or with a slider. Under Who can see records, each role gets None, View or Full access, and the record keeps an audit history.
Start keeping case notes
- Open Settings > Records and make sure Use case notes and photos is on (it starts on for clinics).
- Press New template, start from SOAP or Blank, add fields, and under Used for services pick the treatments it belongs to.
- Under Who can see records, set None, View or Full for each role.
- From a patient's profile open Records and press New case note after the visit; press Sign off when it is complete.
What patients notice
Case notes stay inside the clinic. Only staff whose role has View or Full access can open them, and photos are visible only to staff with records access.
What patients do notice is continuity: whoever sees them next has the last visit, the signed notes and the photos in front of them, and does not need to ask the same questions again.
Questions
Can I use my own note format?
Yes. Build templates from SOAP or from scratch, mark fields as required, and link each template to the services it is for.
Can a signed note be changed?
Not silently. After Sign off, changes are saved as a new version with a reason, and Version history shows the original and every amendment.
Who can see patient records?
You choose per role under Who can see records: None hides records, View can read, Full can write, sign off and amend.
Can I compare progress photos?
Yes. Pick two photos of the same area and Timeo shows them side by side or with a slider, with the date of each.
What happens if the connection drops while writing?
Unsaved text is kept on the device and comes back when you open the note again, so a note is not lost to a bad signal.