Appointment reminders patients actually read.
Timeo sends each patient a WhatsApp reminder from your clinic's own number, the day before and an hour before, so fewer chairs and rooms sit empty.
What a missed appointment costs a clinic
A patient who forgets a forty minute physio session or a scaling leaves a practitioner idle and a room unused, and that slot rarely gets filled at short notice. Multiply it by a few patients a week and it is a real share of the month.
Calling every patient the day before takes the receptionist away from the counter, and an SMS from an unknown sender is easy to ignore. Patients already live in WhatsApp, and they reply to a clinic they recognise.
How Timeo reminds patients
Link your clinic's WhatsApp once by scanning a QR code, the same way you would open WhatsApp Web. From then on Timeo sends booking messages from that number, so patients see your clinic's name and can reply to you directly.
Booking reminders go out 24 hours before and 1 hour before the appointment, and you can switch either one off. Each reminder includes the day and time and a link to the booking, and an email reminder goes out as well.
Your plan includes unlimited appointment reminders plus 500 other automated messages a month, such as confirmations and alerts, so reminders never eat into what you have left.
Turn on reminders
- Open Settings > WhatsApp and find the card Connect your WhatsApp.
- Press Connect WhatsApp, then on the clinic phone open WhatsApp, go to Settings, Linked devices, Link a device, and scan the code.
- Check that Automatic messages is on, then turn on Booking reminders and choose 24 hours before, 1 hour before, or both.
- Use Send test to send yourself a message and check it arrives from the clinic number.
What patients receive
A WhatsApp message from the clinic number they already have saved, the day before and again an hour before, naming the day and time of the visit.
The message carries a link to their booking. Patients who prefer email get the reminder there too.
Questions
Do reminders come from our own clinic number?
Yes. You link the clinic's WhatsApp by scanning a QR code, and reminders go out from that number.
When are reminders sent?
Twenty four hours before and one hour before the appointment. Each can be switched on or off in Settings > WhatsApp.
Is there a limit on reminders?
No limit on appointment reminders. You get unlimited appointment reminders plus 500 other automated messages a month.
What if a patient has no WhatsApp?
Email reminders go out alongside WhatsApp, so patients with an email address on file still hear from you.
Can I pause every message at once?
Yes. Turn off Automatic messages and every automatic WhatsApp message stops until you turn it back on.