Dental recalls that bring patients back on time.
For dental clinics. Pick which treatments start a recall, and Timeo works out who is due and sends each patient a WhatsApp with a link to book.
The six month check up nobody books
Most patients mean to come back for their next scaling. Few remember, and a dental clinic that relies on a spreadsheet of due dates or a reminder card in a wallet quietly loses a large part of its returning visits.
Chasing them by hand is slow: someone has to work out who is due, look up each number, write a message and keep track of who already got one, all between patients at the counter.
How recalls work in Timeo
Recall rules say which visits start a recall and when the next one is due, for example scaling and check up every 6 months, with kinds such as Hygiene, Perio, Check up, Kids and Ortho. When a visit with a recall service is completed, the patient appears on the Recalls due list on their own.
Recalls due shows who is coming due this month, who is overdue, and who has no upcoming booking. With Send reminders automatically on, patients get a WhatsApp from the clinic's own number with a link to book, at most one message a day, between your start time and 8 PM, and they can reply STOP at any time.
Staff can also send one reminder by hand, skip a recall with a reason such as Moved away or Sees another dentist, and see how many patients came back from a recall. Recall messages use your 500 other automated messages a month; appointment reminders stay unlimited.
Set up recalls
- Sign up as a Dental clinic. In Settings > Features, under Dental, check that Recalls is on.
- Open Messages > Recalls due and press Recall rules, then Add rule for each recall you run.
- Link your WhatsApp in Settings > WhatsApp, then turn on Send reminders automatically in Recall rules.
- Check Recalls due each week and use Send all for anyone still waiting.
What patients receive
A WhatsApp from the clinic they know, saying their next visit is due, with a link that opens your booking page so they can pick a time without calling.
Patients who agreed to promotions can also see a short clinic news line you write, such as new opening hours. It never carries prices or offers.
Questions
Is this only for dental clinics?
Yes. Recalls due appears for clinics set up as a Dental clinic. Other clinics use WhatsApp appointment reminders instead.
How does a patient get onto the recall list?
Automatically. When a visit with a recall service is completed, the next due date is worked out from your recall rule.
Will patients be messaged too often?
No. Timeo sends at most one recall message a day per patient, within your sending hours, and patients can reply STOP.
Do recall messages count toward a limit?
Yes. They use the 500 other automated messages a month. Appointment reminders are unlimited and do not count.
What if WhatsApp is not linked yet?
Each reminder opens in WhatsApp on the device with the message ready, and is marked as sent once you open it.