How to cancel a class and notify booked members.
Coach unwell, studio closed for a holiday? Cancel the class in Timeo and every booked member is told, with the reason you type.
- Who it is for
- Owners, admins and managers
- Plan
- Every plan (Basic, Advance and Team)
Cancel one class
- Open Schedule > Class schedule and click the class.
- Click Cancel class.
- Type a reason, for example "coach unwell". It is sent to members.
- Click Yes, cancel.
Cancel several classes at once
- On the class schedule board, click Select classes.
- Tap each class you want to cancel. The bar shows how many are selected.
- Click Cancel selected, type a reason, and click Yes, cancel with the count.
End a weekly series
Click a class from the series and choose End weekly series, then Yes, end series. Every upcoming week is cancelled and booked members are notified.
Sessions and packs
When your team cancels a class, members who used a session from their pack get it back.
What your customers see
- Everyone booked in gets an email and an app notification with your reason, and a message in their member app inbox.
- If you switched on class WhatsApp messages, they get a WhatsApp too.
Common problems
- Some selected classes could not be cancelled. Why?
- Timeo cancels each class on its own, so one problem does not stop the rest. The message tells you how many were cancelled and how many were not; open the ones left over and try Cancel class on each to see why.
- Can I cancel without telling members?
- No. Booked members are always told, so nobody turns up to a class that is not running. The reason is optional.
Related guides
More in Classes and schedules, or start with the getting started guide. Still stuck? Contact us.