I am the owner and the door refuses me.

The door only knows people with an active staff profile. Add yourself under Team > All staff and give yourself a face photo or card. Your profile uses a team seat like anyone else.

Enroll face from avatar is greyed out.

Upload a photo first with Edit staff. Face enrolment uses the profile photo.

How to give staff, coaches and yourself door access.

The door lets staff in at any hour without a membership, but only people with an active staff profile. That includes you as the owner: an owner login alone does not open the door.

Who it is for: Gym owners and managers
Plan: Advance and Team

Set up door access for a staff member

Open Team > All staff. If the person is not listed, tap Add staff and save their profile. Owners add themselves the same way.
Open their profile. Under Access credentials you see Face enrollment, NFC card and Wallet pass.
For face entry, add a photo with Edit staff, save, then tap Enroll face from avatar.
For a card, tap Reset NFC, scan the card into Card ID and tap Save card.
Ask them to try the door, then check the scan under Door access at the bottom of their profile.

What staff access ignores

Door opening hours: staff can always get in.
Plans and packages: staff status is their pass, even if they also have a member record.

Back of house card readers

For a staff only door, open Door access > Staff card turnstile and tap Add reader. Enter a Name, the Device serial, and optionally a LAN IP (optional) and Location (optional), then tap Add reader. Configure the reader to send scans to the URL shown on its card, then tap Test scan. Staff tap their NFC card; customers are always refused there, whatever their membership.

When someone leaves

Deactivate them in Team > All staff. Timeo signs them out, stops their door access and removes their face from the terminal on the next sync.

What your customers see

Nothing changes for members. Staff scans appear in Door logs with the identity staff.

Common problems

I am the owner and the door refuses me.: The door only knows people with an active staff profile. Add yourself under Team > All staff and give yourself a face photo or card. Your profile uses a team seat like anyone else.
Enroll face from avatar is greyed out.: Upload a photo first with Edit staff. Face enrolment uses the profile photo.

More in Door access, or start with the getting started guide. Still stuck? Contact us.