Cake and catering orders that never get lost in the chat.
A birthday cake agreed in WhatsApp becomes an order with a due time, a price and a payment status, and the customer gets each update from your number.
Special orders live in a chat thread
A customer asks for a chocolate cake for 20 with a name on top, ready Saturday at 3pm. The details are spread across forty messages and two voice notes, and the baker only sees them on the owner’s phone.
On Saturday nobody is sure whether the deposit was paid, the driver has the wrong address, and the customer messages three times asking if the cake is ready.
How custom orders work in Timeo
Sales > Custom orders turns each special order into a record: Customer name, Customer WhatsApp number, What to make, Card message, Pickup or delivery, Due date and time, Price, and Payment as Unpaid, Deposit paid or Paid. Overdue orders are flagged.
Each order moves through New, Waiting for customer OK, Confirmed, Making, Ready and, for deliveries, Out for delivery. The step buttons do the messaging: Send order to confirm sends the summary, Customer confirmed records their yes, Start making moves it to Making, and Send photo of finished order shows them the cake before it leaves.
For delivery, add the driver’s name and WhatsApp number and send them the delivery link with the address and a call button. The driver adds the delivery photo, and the customer receives it from your number.
Take your first custom order
- Link your cafe WhatsApp under Settings > WhatsApp with Connect WhatsApp so updates go from your own number.
- Open Sales > Custom orders and press New order. If it is not in the menu, turn off Starter mode in More features (Settings > Features).
- Fill in What to make, Due date and time, Price and Payment, then press Save.
- Press Send order to confirm, and follow the step buttons until the order is collected or delivered.
What the customer gets
The customer receives a WhatsApp from your cafe with the order summary to confirm, then a photo of the finished cake, and a message when it is out for delivery or ready to collect.
Staff can read and edit every message before it is sent, and choose the message language, so the tone stays yours.
Questions
Can I record a deposit on a cake order?
Yes. Set Payment to Deposit paid, and change it to Paid when the balance is settled.
Does the customer see a photo before collection?
Yes. Send photo of finished order sends the photo with a WhatsApp message from your number.
How does the driver know where to go?
Add the driver’s name and WhatsApp number and send the delivery link, which has the address, a call button and a place for the delivery photo.
Can I see what is due this weekend?
The Active tab lists open orders with their due time, and late ones are marked Overdue.
Are messages sent without my say?
No. Each step shows the message first, and staff can edit it or untick it before it goes.