WhatsApp reminders from your salon’s own number.
Clients get a reminder the day before and an hour before their appointment, from the number they already chat with, so fewer chairs sit empty.
The cost of a forgotten salon appointment
A client who forgets a two hour colour booking does not just cost you that ticket. The stylist stands idle, the colour you mixed or reserved goes to waste, and the client who wanted that Saturday slot was turned away last week.
Most no shows are not rude, they are forgotten. Texting every client by hand the night before is a job someone has to remember, and messages from an unknown number or a generic sender get ignored.
How Timeo reminds salon clients
Link your salon’s WhatsApp once by scanning a QR code, the same way you would open WhatsApp on a computer. From then on, booking confirmations and reminders go out from your own number, so clients recognise the sender and can reply to you directly.
You choose which reminders to send: 24 hours before, 1 hour before, or both. Each reminder gives the day and time and carries a link to the booking. Email is sent alongside, so clients without WhatsApp are reminded too.
Appointment reminders do not count against any limit. Your plan includes unlimited appointment reminders plus 500 other automated messages a month, such as birthday greetings or package alerts.
Switch on reminders
- Open Settings > WhatsApp and, on the Connect your WhatsApp card, press Connect WhatsApp.
- On your salon phone, open WhatsApp > Settings > Linked devices > Link a device and scan the QR code.
- Turn on Automatic messages, then Booking reminders, and choose 24 hours before, 1 hour before, or both.
- Keep Booking confirmations on so clients get a message the moment they book.
What clients receive
A WhatsApp message from your salon’s number with the day and time of the appointment, plus a link to view or manage the booking. Because it comes from you, a client who wants to add a fringe trim or ask about parking can simply reply.
The same reminder arrives by email, which helps clients who keep their diary in their inbox.
Questions
Do reminders come from my own WhatsApp number?
Yes. You link your salon’s WhatsApp by scanning a QR code, and reminders and confirmations are sent from that number.
When are reminders sent?
You can send one 24 hours before and one 1 hour before the appointment. Each can be switched on or off on its own.
Is there a limit on reminders?
Appointment reminders are unlimited. Other automated messages, like birthday or package alerts, come from an allowance of 500 a month.
Can clients change their booking from the reminder?
The reminder includes a link to their booking, so they can see the details and manage it without calling the salon.
What if a client does not use WhatsApp?
Email reminders go out on every plan, so clients without WhatsApp still hear from you.