Prepaid salon packages that count each treatment.
Sell a course of treatments up front, and each visit takes a session off the right treatment’s balance, never off another one.
Why prepaid salon packages go wrong
Selling a course of hair treatments or blow dries up front is good for cash flow and keeps clients coming back. Tracking it is another matter: stamp cards get lost, and a spreadsheet does not know that a client used a blow dry last Tuesday at the other station.
Mixed packages are the worst. When a client buys keratin treatments and blow dries together, a single session count cannot tell you which ones are left, and arguments follow.
How Timeo handles salon packages
A course holds one balance per treatment, for example six scalp treatments and four blow dries. A session is only taken from the balance whose service matches the bill line, so a blow dry can never eat into the treatments.
At checkout, staff see Use course with the number that will be left after this visit. Each client profile shows Course balances, with what is left for each treatment, when it expires and a full history, and staff can adjust a balance when needed.
To be strict about who uses a course, turn on Ask for a customer code to use a course: the client gets a one time code that staff type in before a session is used. Package expiring and Credits running low automations can nudge clients to come back or top up.
Create a course
- Open Sell > Plans and courses and press New plan.
- Under What does this plan sell?, choose Course, then add each treatment and how many sessions of it the course includes, and set the price.
- Sell it from the client’s profile with Sell a course, or at the counter.
- Optionally, in More features (Settings > Features), turn on Ask for a customer code to use a course, and in Settings > Automations turn on Package expiring and Credits running low.
What clients see
Clients pay once and simply book their visits. At checkout their session is covered by the course, and if you use codes they receive a one time code by WhatsApp, SMS or email to confirm it.
With the automations on, clients get a reminder when their course is about to expire or is running low, so prepaid sessions do not go to waste.
Questions
Can one package include different treatments?
Yes. A course has a separate balance for each treatment, and each visit only uses the matching one.
How do staff use a session at checkout?
The checkout sheet offers Use course and shows how many sessions will be left after the visit.
Can I stop someone else using a client’s course?
Yes. Turn on Ask for a customer code to use a course and the client must give a one time code before a session is used.
Can I fix a balance by hand?
Yes. Staff can adjust a balance from the Course balances card, and the change shows in the history.
Do clients get reminded to use their package?
If you turn on the Package expiring and Credits running low automations, clients are told when it is about to expire or running low.