A walk-in queue that guests can watch from their phone.
When every table is full, guests join the queue from their phone and see how many parties are ahead of them, while the host calls the next party with one tap.
The crowd at the door
At peak hour the host is holding a paper list, shouting names over the noise and guessing wait times. Parties who stepped outside to wait never hear their name, the table sits empty, and the people behind them get annoyed.
Guests who are told twenty minutes and wait forty do not come back. Guests who cannot see any queue at all simply walk to the restaurant next door.
How the Timeo queue works
Sales > Queue lists the walk-in parties waiting for a table. Guests who join by QR appear on it automatically, marked Joined by QR, and the host can add a party at the door with Add a party: party size, and an optional name and phone.
When a table frees up, press Call. The guest’s page changes to Your table is ready and asks them to come to the host stand. Then press Seat once they sit down, No-show if they never come, or Back to return a party to the waiting list.
Because every party carries its size, the host can see at a glance whether the four top that just cleared suits the party of two or the party of four.
Start a walk-in queue
- Open Sales > Queue. If you do not see it, turn off Starter mode in More features (Settings > Features).
- For guests at the door, fill in Party size, add a name if you like, and press Add to queue.
- When a table is ready, press Call on the party at the top of Waiting.
- Press Seat when they sit down, or No-show if they have gone.
What waiting guests see
Guests who join by QR enter how many people are in the party and, if they want, a name and phone. Their page shows Your number, how many parties are Ahead of you, and a Rough wait that moves with how quickly tables turn.
They can wait outside or nearby and keep the page open. When you call them, it switches to Your table is ready. Plans changed? Leave the queue frees the spot for the next party.
Questions
Do guests need an app to join the queue?
No. Joining by QR opens a page in the phone’s browser. A name and phone number are optional.
How accurate is the wait time?
It is a rough guide that moves with how quickly tables turn, and guests are told so on the page.
Can the host add people who do not want to scan?
Yes. Add a party on Sales > Queue with the party size, and an optional name and phone.
What happens when a called party does not show up?
Press No-show. The party is released, and their page tells them to speak to the host if they want to rejoin.