A member app your gym does not have to build.
Members download the Timeo app, find your gym and get their pass, bookings and plan in one place. You run it from the same console as the front desk.
Members expect an app, gyms cannot afford one
Members want to check the timetable on the train, book the 7am class and walk through the door without digging for a card. A custom branded app costs more to build and maintain than most independent gyms make in a year.
Without one, every question lands on the front desk: how many sessions do I have left, when does my plan end, is there space tonight? Staff answer the same questions all day instead of selling and coaching.
Everything a member needs, on their phone
The Timeo app runs on iPhone and Android. A member links to your gym once and sees their plan, the sessions left on a pack, upcoming bookings and their QR pass for the door.
They can book a class, join the waitlist when it is full, buy or renew a plan, and see the coupons and store credit in their wallet. Members who prefer a browser get the same on your member page.
Because the app reads the same records as your console, nothing needs syncing. A plan sold at the desk appears in the app straight away, and a class booked in the app shows on your schedule.
Get members onto the app
- Set up your plans in Members > Membership plans and your timetable in Schedule > Class templates.
- Add or import your members under Members > Customers.
- Share your gym link and ask members to download the Timeo app, sign in and join your gym.
- At the counter, scan the member’s new pass in the Front desk check-in card to confirm it works.
What members see
The home screen shows their plan and how much is left, for example sessions remaining on a pack. From there they tap Book a class, or Join waitlist when a class is full.
Their pass sits one tap away for the door. If their plan has ended, the app shows Renew to scan in, so they can pay and walk in without queueing at the counter. The app is available in English and Chinese.
Questions
Is the app branded with my gym?
Members use the Timeo app and link it to your gym, which shows your gym’s plans, classes and pass. You do not publish an app of your own.
Which phones does it run on?
iPhone and Android. Members without the app can use your member page in a browser.
Which languages does the app support?
English and Chinese.
Can members renew from the app?
Yes. They can buy or renew a plan with the payment options you have connected, and the pass works again as soon as the payment lands.
Do bookings made in the app show at the front desk?
Yes. The app and the console share the same records, so app bookings appear on your class schedule straight away.