Win back gym members before they are gone for good.
Timeo notices when a member stops coming and reaches out on its own, so retention is not left to whoever remembers on a quiet afternoon.
Members rarely quit. They just stop coming.
Most members do not cancel in a dramatic email. They miss a week, then two, then their pack quietly expires and they never renew. By the time anyone notices, they have forgotten why they joined.
Following up by hand means somebody exporting a list, guessing who has gone quiet and sending messages one at a time. It happens in January and then not again until next January.
Automations that watch for quiet members
Under Settings > Automations, the Win-back automation messages members who have had no visit, order or check in for the number of days you choose. A cooldown makes sure nobody hears from you twice in a short window, and you can attach a coupon to give them a reason to return.
Two more automations catch members before they lapse: Package expiring reminds them before a session package runs out, and Credits running low tells them when a pack drops to the number of sessions you set, with an option to also send it by WhatsApp from your own number.
For one off pushes, such as a new class or a holiday offer, Campaigns send email, SMS and WhatsApp blasts to a segment, now or on a schedule.
Turn on win-back
- Open Settings > Automations.
- Switch on Win-back, set Days without a visit and Cooldown (days), and attach a coupon if you like.
- Switch on Package expiring and Credits running low and set when each one sends.
- For a one off message, open Members > Campaigns and press New campaign.
What members see
A member who has gone quiet gets a friendly note in the Timeo app inbox with a push notification, and the coupon, if you attached one, lands in their wallet ready to use.
Reminders about expiring packages include the sessions left and the expiry date, so the member knows exactly what they are about to lose.
Questions
How does Timeo decide a member has gone quiet?
You set Days without a visit. Members with no visit, order or check in for that many days get the win-back message.
Will members get spammed?
No. The cooldown stops Timeo from messaging the same member again inside the window you set.
Can I include an offer?
Yes. Attach a coupon and the member receives it in their wallet with the message.
Can I send a message to all members at once?
Yes. Campaigns send email, SMS and WhatsApp blasts to a segment, immediately or on a schedule.
Do WhatsApp messages come from my number?
Yes, once your WhatsApp is linked. Each plan includes unlimited appointment reminders plus 500 other automated messages a month.