Spa packages and treatment courses that count themselves.
Sell a course of treatments up front, use one session per visit at checkout, and keep an honest balance for every guest without a paper card.
Prepaid packages are where spas lose track
Packages are how spas fill the quiet weekdays: a guest pays for ten massages and comes back every fortnight. But the balance usually lives on a stamp card or in a notebook, and the arguments start when a guest says she has three left and the card says one.
Mixed courses are harder still. A bridal package with four facials, two body scrubs and a manicure has to be counted per treatment, and a therapist covering a shift has no way to check what was already used.
How Timeo runs spa packages
Create a plan and choose what it sells. A Visit pack is a set number of sessions. A Course counts each treatment on its own: add the treatments it includes, for example 10 facials and 5 massages, and Timeo keeps a separate balance for each.
At checkout, Use course or package pays the treatment line from the guest’s course and takes it to zero, and the bill shows Paid with course. Every session used, given back or adjusted is kept in the history with who did it, and you can set how long a package stays valid.
If you want proof that the guest agreed, turn on Ask for a customer code to use a course. The guest receives a one time code by WhatsApp, SMS or email and the therapist types it in before the session is used.
Create your first spa package
- Open Sell > Plans and courses and press New plan.
- Under What does this plan sell?, choose Course, then use Add service for each treatment and set its Sessions; or choose Visit pack for a simple count.
- Set the price and, if it expires, Valid for (days, optional).
- Sell it from the guest’s profile with Sell a course, or at the counter, and use it at checkout with Use course or package.
What guests see
When a session is used, the guest’s bill shows the treatment as Paid with course instead of a charge, so they can see exactly what their package covered that day.
If you ask for a customer code, the guest receives a short code on their phone and reads it out before the session comes off, which keeps every use in their hands. At the front desk, the guest’s profile shows Course balances with each treatment and how many are left, so any therapist can answer the question in seconds.
Questions
Can one package mix different treatments?
Yes. A Course lists each treatment with its own number of sessions, and each is counted separately.
How is a session used?
At checkout, staff press Use course or package on the treatment line. The line goes to zero and one session comes off the balance.
Can I stop staff using a guest’s sessions without the guest there?
Yes. With Ask for a customer code to use a course turned on, the guest gets a one time code that lasts 5 minutes, and staff must enter it first.
Can a package expire?
Yes. Set Valid for (days, optional) on the plan. Leave it blank for no expiry.
What if a balance needs correcting?
Use Adjust balance on the guest’s course to mark one used or give one back. The reason is kept in the history.