Deposits for the treatments a no show really hurts.
A missed two hour package leaves a therapist and a room idle. Ask for a deposit on the treatments that matter and leave quick ones open.
Long treatments make no shows expensive
When a guest skips a 45 minute massage you lose 45 minutes. When she skips a three hour signature package, the therapist, the room and the slot you turned other guests away from are all gone, and there is no time left to fill it.
Asking every guest to pay up front puts people off quick bookings like a foot massage. What a spa needs is a deposit on the right treatments only, taken at the moment of booking.
How Timeo takes spa deposits
Each treatment has its own Booking deposit setting: No deposit, Full price up front, Fixed amount or Percentage of price. Guests pay it online when they book, through the payment account you connect: in Malaysia that can be Billplz or iPay88, elsewhere your own Airwallex account.
An unpaid deposit holds the slot for 20 minutes and then releases it, so an abandoned booking does not block a room for the whole afternoon.
If the guest cancels before the start time, the deposit is marked as a refund you owe. If they cancel at or after the start time, or do not turn up and you mark them a no show, the deposit is kept.
Turn on deposits
- Connect an online payment account in Settings > Payments.
- Open Settings > General > Booking rules and switch on Booking deposits.
- In Booking setup > Services, open a long treatment and choose its Booking deposit: Fixed amount, Percentage of price or Full price up front.
- Set your cancellation notice under Booking setup > Policies so guests see your rule before they book.
What guests see
Guests booking a treatment with a deposit pay it as the last step of booking online, then get their confirmation. Treatments without a deposit book straight through.
Your cancellation rule is shown before they confirm, so nobody is surprised later.
Questions
Can I take a deposit on some treatments only?
Yes. The deposit is set per treatment, so quick services can stay free to book.
What happens to the deposit if the guest does not show up?
When you mark the booking a no show, the paid deposit is kept as revenue.
Are refunds automatic when a guest cancels early?
No. A cancel before the start time marks the deposit as owed back, and you refund it yourself through your payment account.
What if no payment account is connected?
Bookings confirm without a deposit until you connect one in Payments.
Can guests pay the deposit by card?
Guests pay with the methods your connected payment account offers.